Refund & Returns Policy

Last updated: 1 September 2026

1. 90-Day Money-Back Guarantee

We stand behind the Foot Companion. If you are not satisfied for any reason, you may request a refund within 90 days of delivery. This commercial guarantee is offered in addition to — and never in place of — your statutory rights as a UK consumer.

2. Your Statutory Right to Cancel (14 Days)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods, without giving a reason. To exercise this right, simply email us within that period. Items should be returned unused where possible, complete and in their original packaging.

3. Faulty or Not as Described

Under the Consumer Rights Act 2015, if your Foot Companion arrives faulty, damaged, or not as described, you are entitled to a repair, replacement or full refund. In these cases we cover the return costs — you will never pay to send back a faulty item.

4. How to Request a Refund

  1. Email us at shopelevera@gmail.com (or simply reply to your order confirmation email).
  2. Include your order number (starts with # and is shown in your confirmation email) and a brief description of the issue.
  3. We reply within 1 business day with the next steps and, where a return is needed, the return address.

5. Refund Processing

Approved refunds are issued to the original payment method (the charge appears on your statement with the reference STRUQT). Once processed on our side, your bank typically makes the funds available within 5–10 business days. Statutory cancellations are refunded no later than 14 days after we receive the goods back or you provide proof of return, whichever is earlier.

6. Nothing Here Limits Your Rights

This policy does not limit any rights or remedies you have under UK consumer law.